1. What is Pet Assure?

2. Are there any exclusions?

3. Is Pet Assure insurance?

4. Where can I receive the Pet Assure discount?

5. How do I get my Pet Assure discount?

6. What does the veterinary discount cover?

7. Can I refer my veterinarian?

8. What are the pet ID tags?

9. What if I lose my ID card or pet tag?

10. Can I freeze or transfer my membership?

11. How do I update my personal and pet information?

12. How do I enroll?

13. When can I start receiving my savings?

14. How does your money back guarantee work?

1. What is Pet Assure? back to top

Pet Assure is a complete pet care savings program offering savings from thousands of participating veterinarians and retailers. You receive:

• 25% savings on veterinary care
• 5%-50% savings on pet supplies and services
• Lost Pet Recovery Service

2. Are there any exclusions? back to top

No, there are absolutely no exclusions. You can enroll any pet – any breed, any age, and in any health condition. You can even enroll pets with pre-existing and hereditary conditions.

3. Is Pet Assure insurance? back to top

No. Pet Assure is a low-cost alternative. Because we aren’t insurance, there are no exclusions or restrictions and there are absolutely no hassles like deductibles or claim forms.

4. Where can I receive the Pet Assure discount? back to top

You can receive the Pet Assure discount at thousands of participating veterinarians and pet-related retailers.  Enter your zip code in the search box at the top of each page on our site to find a participating vet in your area.  Click here to search for participating merchants in your area now.

5. How do I get my Pet Assure discount? back to top

You will receive your Pet Assure savings right at the time services are rendered. There is never any paperwork to submit or waiting for reimbursement checks.

6. What does the veterinary discount cover? back to top

Participating Pet Assure veterinary practices provide a 25% savings on ALL medical care provided in the office. This includes the office visit, exam, shots, surgery, x-rays and any other procedures the vet does. However, the veterinary practice will not provide a discount on products you are sent home with such as medications, food, and flea or heartworm preventatives, non-medical boarding and grooming, any outside services such as lab work or outside specialists or anything already discounted.

7. Can I refer my veterinarian? back to top

Yes. Just have your veterinarian call us at 1-888-789-PETS (7387) and we’ll explain the Pet Assure program and all of the benefits for the practice.

8. What are the pet ID tags? back to top

You receive a lightweight stylish ID tag for each dog and cat you enroll with Pet Assure. The unique number on each tag is tied to our database and our Lost Pet Recovery service helps bring your pet home in case they ever stray away. When someone finds your pet, all they have to do is call our toll-free number at any hour of day or night. Our operators go right to work. They call your home, your work, your cell phone, and every emergency contact you provided, until they find you. Our service has reunited thousands of pets with their owners.

9. What if I lose my ID card or pet tag? back to top

Please call us immediately at 1-888-789-PETS (7387) or email customer service. A replacement usually goes out the same day.

10. Can I freeze or transfer my membership? back to top

Yes, if your pet passes away or you move to an area where there are no participating vets, you can simply freeze your membership to use at a later time. Or you can transfer the remaining months to a friend or family member.

11. How do I update my personal and pet information? back to top

Simply log in here or contact Customer Service at 1-888-789-PETS (7387).

12. How do I enroll? back to top

Simply click here to sign up now.

13. When can I start receiving my savings? back to top

You can start saving as soon as you receive your membership materials including your identification card.

14. How does your money back guarantee work? back to top

Simply return your card and pet ID tag(s) within 30 days of enrollment and we will refund your full purchase price. No questions asked.